SALES CONDITIONS

Last Updated: [Oct 2024]


These Sales Conditions govern the terms under which you (the "customer") purchase tickets, merchandise, or related products and services from [Gemak Collective] ("we," "us," or "our"). By purchasing a ticket, you acknowledge and agree to these conditions.


Digital Tickets

All tickets are digital and must be presented at the event in electronic format. Please ensure that your device is charged and that you can access your ticket upon arrival.


Refunds and Cancellations

We offer refunds or exchanges only in the following cases:

  • Event Cancellation: If the event is cancelled, customers are entitled to a full refund.
  • Event Postponement: If the event is postponed, and the new date does not suit you, we will offer a full refund upon request.

For any issues related to refunds, please contact us via email at [hello@gemakcollective.be]. Note that we cannot offer refunds for any other reasons, including personal inability to attend the event.


Age Restrictions and Entry Conditions

Age restrictions, if any, will be clearly stated on the event page. Attendees must bring a valid ID for verification purposes when an age limit is in place. Failure to present a valid ID when required may result in denied entry without a refund.


Resale of Tickets

Tickets should only be purchased through official channels. In case of sold-out events, ticket resale may occur through trusted third-party platforms like TicketSwap. We reserve the right to deny entry to tickets purchased through unauthorized sources.


Merchandise Sales

We currently do not sell merchandise on our website, but this may change in the future. Our policy for merchandise is as follows:

  • Exchanges: Merchandise can be exchanged for a different size if available, provided the item is in its original, unworn condition.
  • Refunds: We do not offer refunds on merchandise unless the item is defective. For defects, please email us at [hello@gemakcollective.be] within 14 days of receiving the product.


Event Media and Photography

By attending our events, you acknowledge that photos and videos may be taken by our team for promotional purposes. If you appear in any media and would like it removed, please contact us at [hello@gemakcollective.be], and we’ll work with you to respect your privacy.


Intellectual Property Rights

All content related to our events, including but not limited to logos, designs, images, and promotional material, are our exclusive property. Unauthorized use is strictly prohibited.


Governing Law and Jurisdiction

These Sales Conditions are governed by Belgian law. Any disputes shall be resolved by the competent courts in Leuven, Belgium.


Contact Us

For any inquiries or issues related to your purchase, contact us at:

Email: [hello@gemakcollective.be]