PRIVACY POLICY

Last Updated: [Oct 2024]


Welcome to [Gemak Collective]! We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR). This Privacy Policy explains what personal data we collect, how we use it, and your rights.


Who We Are

[Gemak Collective], a VZW registered in Belgium, is the controller of your data. If you have questions about this policy or how we handle your data, please email us at [hello@gemakcollective.be].


What Data We Collect

We collect the following information:

  • Name and Email Address: Collected during ticket purchases or newsletter sign-ups.
  • Purchase History: To manage your orders and provide customer support.
  • Phone Number: Optional, only if provided by the user.

We also collect website usage data through Google Analytics to improve our website’s functionality.


How We Use Your Data

  • For Event Management: To issue tickets and send updates regarding your purchase.
  • For Communication: To send newsletters or event-specific updates if you’ve opted in.
  • For Analytics: To analyze website performance and user behavior.


Data Sharing

We do not share your data with third parties except for service providers directly involved in managing your data (e.g., Odoo for email communications). We ensure these partners adhere to strict data protection standards.


Data Retention

We retain customer data for as long as necessary to fulfill the purposes outlined in this policy. Typically, this means indefinitely unless a user requests deletion.


Your Rights

You have the right to:

  • Access your personal data.
  • Correct any inaccuracies.
  • Request Deletion of your data.
  • Withdraw Consent at any time (e.g., opt-out of newsletters).

To exercise your rights, please contact us at [hello@gemakcollective.be].


Cookies

We use cookies for analytics and to improve your experience. You can modify your preferences through your browser settings.


Changes to This Policy

We may update this policy occasionally. Any changes will be posted on our website.


Contact Information

If you have any concerns or questions, feel free to reach out:

Email: [hello@gemakcollective.be]